Payment Policy

Minimum Order Amount:

The minimum order value is $200.00(excluding GST) per order. All products must be ordered in accordance with their specified Minimum Order Quantity (MOQ).

 

Accepted Payment Methods:

We accept Direct Deposit/Bank Transfer, Visa, MasterCard, and American Express. Please note that a 1% surcharge will be applied for card payments.

 

Pro Forma Basis for New Customers:

All new customers will have their first three orders processed on a pro forma basis.

 

Credit Terms for Regular Customers:

  • A 30-day credit term is available to regular customers who have completed at least three orders within the current financial year.
  • Eligible customers can submit a “CLAREN_Credit_Application_Form”. Approval is subject to ordering history and reference checks.
  • Credit limits will be determined based on previous trading volumes. Approved credit accounts are valid for 18 months. Accounts inactive for more than 18 months will be automatically cancelled.

Retention of Ownership:

All goods listed on invoices remain the property of Claren Australia until full payment is received.

 

Intellectual Property:

All product images remain the property of Claren Australia and may not be used for commercial purposes without prior permission.

 

Resources:

CLAREN_Credit_Application_Form

 

Damage, Faulty, and Return Policy

Reporting Issues:

Claims for damaged or faulty products, as well as order discrepancies, must be reported within 10 business days of delivery.

 

Claim Process:

  • Customers need to complete the “CLAREN_Damage_Faulty_Discrepancy_Form” and email it to [email protected], including proof photos as attachments.
  • Once the claim is assessed and approved, a credit note will be issued and applied to the next invoice. If no further orders are placed, a refund will be processed.
  • Claims for change of mind or incorrectly ordered items will not be accepted.
  • In exceptional cases where a product return is authorized, the customer will bear the shipping cost, and a 10% restocking fee may apply. All returned items must be in their original packaging.

Processing Time:

Claims may take up to 10 business days to process. Customers will receive a confirmation email upon receipt and finalization of the claim.

 

Resources:

CLAREN_Damage_Fault_Discrepancy_Form

 

*Please follow the terms and conditions stated above, as they will ensure swift and proper processing of your requests.

Downloads

Excellent Service

Email and phone support

Delivered With Care

Fast shipping with reliable courier

Secure Payment

Confidential & secured payment

Shopping Cart